CURBSIDE PICKUP PROCESS
Customers may order by filling out the form on our website, or by emailing your name, phone number, and your order details to orderpickups@highfallsfoodcoop.com.
Please remember to include quantity of items, and any other preferences such as brand, dietary needs such as gluten-free, etc. We ask that you be as thorough as possible with your order in regard to quantities and brands. If you forget an item, please do not send us another email. You will receive a call from a staff member in the store who will ask for add-on items when your order is being assembled.
We’re asking for 24 hours to fulfill orders. We check the order queue each morning (except Sundays) and front end staff review for questions. Orders generally are fulfilled in the order they are received. Front end staff will contact you generally within 24 hours with any questions regarding your order. Once packed, your boxes will be stored in the appropriate location (cooler or freezer), and labeled with your name as well as the number of the package along with the total quantity of packages from the order, i.e. “Jones 4/6.”
We collect credit card payment over the phone prior to pickup. We shred this info after payment is completed. We do not store any credit card information.